Terms of service

Terms and Conditions

Last updated: September 21, 2026

Welcome to NutriCore. By accessing and using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General

These Terms and Conditions govern your access to and use of the NutriCore website, as well as the purchase of products available through our online store.

By using our website, you confirm that you are at least 18 years old, or that you are using the website with the involvement and permission of a parent or legal guardian.

We reserve the right to update, modify or replace any part of these Terms and Conditions at any time. Any changes will become effective when published on this page. We encourage you to review this page periodically for any updates.

2. Products

NutriCore operates an online store offering a range of products for purchase.

We may work with third-party suppliers, manufacturers and logistics partners to fulfil and deliver customer orders.

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.

However, colours and visual appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the physical product.

Nothing in these Terms and Conditions affects your statutory rights as a consumer under applicable UK law.

3. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include any taxes where required by applicable law.

Prices may be changed at any time; however, the price applicable to your order will generally be the price displayed at the time you place your order, subject to obvious pricing errors.

When placing an order, you agree to provide complete, accurate and current billing, payment and delivery information.

We reserve the right to refuse or cancel a transaction where we reasonably suspect fraud, unauthorised payment activity, incorrect information or other activity that may compromise the security of our customers or website.

4. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order and does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a reasonable basis to do so, including suspected fraudulent activity, payment issues, product availability problems or errors in the product or pricing information.

If an order is cancelled after payment has been taken, any amount paid for the cancelled order will be refunded in accordance with applicable law.

5. Shipping and Delivery

Orders are processed and shipped according to the delivery information provided on our website at the time of purchase.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.

While we make reasonable efforts to ensure timely delivery, delays may occur due to carrier issues, customs processing, adverse weather, high-volume periods or other circumstances beyond our control.

Where applicable, we will provide customers with available tracking information once an order has been dispatched.

Nothing in these Terms and Conditions limits any statutory rights you may have regarding delivery under applicable UK consumer law.

6. Returns, Refunds and Cancellation Rights

Your rights regarding cancellations, returns and refunds are explained in our Returns & Refund Policy.

For online purchases, UK consumer law may provide you with a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

Where a cancellation right applies, you generally do not need to provide a reason for cancelling.

Certain products or circumstances may be excluded from the statutory cancellation right where permitted by law.

Nothing in our Returns & Refund Policy or these Terms and Conditions is intended to restrict or exclude any statutory consumer rights that cannot legally be restricted or excluded.

Please refer to our Returns & Refund Policy for full details regarding the cancellation process, return conditions and refunds.

7. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under UK consumer protection law.

Where applicable, products supplied by NutriCore must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, not as described or does not meet the applicable statutory requirements, you may have additional legal rights and remedies.

These rights exist independently of any voluntary return or refund policy offered by NutriCore.

8. Intellectual Property

All content displayed on the NutriCore website, including but not limited to text, photographs, product images, logos, graphics, designs, videos, trademarks and other materials, is owned by or licensed to NutriCore and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell or otherwise use our website content without our prior written permission, except where permitted by applicable law.

9. Prohibited Uses

You agree not to use our website:

For any unlawful or fraudulent purpose;
To violate any applicable law or regulation;
To infringe upon the rights of another person or business;
To interfere with the security, functionality or operation of the website;
To attempt to gain unauthorised access to our systems, accounts or data;
To introduce viruses, malware or other harmful material;
To use the website in a manner that could damage NutriCore, its customers, suppliers or partners.

We reserve the right to restrict or suspend access to the website where there is a reasonable basis to believe that these Terms and Conditions have been violated.

10. Website Availability

We aim to keep the NutriCore website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free from technical errors.

We may temporarily suspend or restrict access to the website when necessary for maintenance, security updates, technical issues or other operational reasons.

11. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or any other liability that cannot legally be excluded or limited.

Subject to the above, and to the fullest extent permitted by applicable law, NutriCore shall not be liable for indirect or consequential losses arising from the use of our website or services.

12. Third-Party Services

We may use third-party companies and service providers to assist with payment processing, order fulfilment, shipping, website functionality and other business operations.

These third-party services may be subject to their own terms and conditions and privacy policies.

We remain responsible for our obligations to you under applicable consumer law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy and in accordance with applicable data protection legislation.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, services, legal requirements or website functionality.

The latest version will always be made available on this page, together with the date of the most recent update.

15. Governing Law

These Terms and Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have legal rights under the laws of the part of the UK in which you live that cannot be excluded by these Terms and Conditions.